Privacy Policy for Refrigerator Gasket Store

Last updated: October 2026

1. Who We Are

Refrigerator Gasket Store
Mali Nagar, Vadgaon Maval, Pune, Maharashtra – 410506, India
Phone/WhatsApp: +91 78881 96602
Email: support@refrigeratorgasket.in
GSTIN: 27ARGPA6988E1ZL
Website: https://refrigeratorgasket.in

Refrigerator Gasket Store (“we”, “us”, “our”) is an online store selling refrigerator gaskets and door seals. We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from our website.

By using our website or placing an order, you agree to the practices described in this policy, along with our Terms and Conditions and Refund & Returns Policy.

2. Information We Collect

We collect information in the following ways:

a. Information you provide directly

  • Order & billing details: Name, phone number, email address, shipping address, billing address.
  • Payment information: Payment method chosen (Cash on Delivery or online payment). We do not store full card details; payments are processed by secure third-party payment gateways.
  • Communication: Messages you send us via WhatsApp, email, contact form, or phone, including photos of your existing gasket for compatibility checks.
  • Account information: If you create an account, your username, password, and profile details.
  • Reviews & comments: Content you post as product reviews or blog comments.

b. Information collected automatically

  • Technical data: IP address, browser type and version, device type, operating system, referring URL, and pages visited.
  • Usage data: Time spent on pages, clicks, and navigation patterns on our website.
  • Cookies: Small files stored on your device to improve your browsing experience (see Section 6).

c. Information from third parties

  • Payment gateways: Transaction status and payment confirmation from our payment partners.
  • Courier companies: Delivery status and tracking updates.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including custom-made gaskets based on your measurements.
  • Communicate with you about your order status, shipping, and delivery.
  • Provide customer support and help you choose the right gasket (via WhatsApp, email, or phone).
  • Send order confirmations, invoices, and tracking details.
  • Improve our website, products, and services based on usage patterns.
  • Prevent fraud and ensure secure transactions.
  • Comply with legal and tax obligations (including GST invoicing).

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Payment & Cash on Delivery (COD)

We offer secure online payments and Cash on Delivery (COD). For COD orders, a small advance payment of Rs. 130 is required at the time of placing the order. This advance is adjusted against your final order total, and the remaining balance is collected by the courier at delivery.

Payment details (card numbers, UPI IDs, etc.) are processed by our secure payment partners and are not stored on our servers.

5. Shipping & Delivery

We ship refrigerator gaskets across India via registered courier companies. Your shipping address and contact details are shared with the courier partner solely for the purpose of delivering your order. Delivery timelines are outlined in our Shipping Policy.

6. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: Required for the website to function (e.g., cart, checkout, login sessions).
  • Preference cookies: Remember your settings and preferences.
  • Analytics cookies: Help us understand how visitors use our site (e.g., page views, traffic sources).

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some features of the website.

7. Embedded Content

Our pages may include embedded content from other websites (e.g., YouTube videos for measurement and installation guides, Google Maps on our Contact page). When you interact with embedded content, the third-party site may collect your data, use cookies, and track your activity according to their own privacy policies.

Embedded content we use:

  • YouTube: Measurement and installation guide videos.
  • Google Maps: Location map on our Contact Us page.

8. Third-Party Services

We use the following third-party services that may process your data:

  • Payment gateways: For processing online payments securely.
  • Courier companies: For shipping and delivery of your orders.
  • WhatsApp (Meta): For customer communication and support.
  • Google (Maps, Analytics): For location display and website analytics.
  • Gravatar: For displaying profile images on comments (if applicable).

These third parties have their own privacy policies, and we encourage you to review them.

9. Data Sharing

We do not sell or rent your personal information. We may share your data only in the following cases:

  • With courier partners to deliver your order.
  • With payment gateways to process transactions.
  • When required by law, court order, or government authority.
  • To protect our rights, property, or safety, or that of our customers.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

  • Order records are retained for accounting, tax, and legal compliance (including GST record-keeping, minimum 7 years as per Indian tax law).
  • Customer account information is retained until you request deletion.
  • Comments and reviews are retained indefinitely unless you request removal.
  • Communication records (WhatsApp, email) are retained for customer support purposes.

11. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, except where retention is required by law (e.g., tax/GST records).
  • Opt-out: Opt out of marketing communications (if any).
  • Withdraw consent: Withdraw consent for data processing where consent was given.

To exercise any of these rights, contact us at support@refrigeratorgasket.in or WhatsApp +91 78881 96602.

12. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption for secure data transmission. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

13. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically. Continued use of the website after changes constitutes acceptance of the updated policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Refrigerator Gasket Store
Mali Nagar, Vadgaon Maval, Pune, Maharashtra – 410506, India
Phone/WhatsApp: +91 78881 96602
Email: support@refrigeratorgasket.in
GSTIN: 27ARGPA6988E1ZL

You can also reach us through our Contact Us page.